Policy

Returns Policy

Final Sale

For safety and operational reasons, the following are Final Sale:

  • Personalized or custom-made products.
  • Items explicitly marked as “Final Sale” on the product page.
  • Deeply discounted or clearance items.

4. How to Initiate Your Return

We’ve made the process seamless:

  1. Visit our Returns Portal: Enter your order number at pulcherr.com
  2. Select Your Preference: Choose between a full refund to your original payment method or a direct exchange for a different size/color.
  3. Print & Post: A prepaid return shipping label will be generated for you.

5. Refunds & Processing

  • Speed: Once your return is received and inspected at our warehouse, we process refunds within 3–5 business days.
  • Shipping Costs: Return shipping is free for exchanges or store credit. A flat EGP 70 processing fee is deducted from refunds to the original payment method.
  • Defective Goods: If you receive a damaged or incorrect item, please contact support@pulcherr.com immediately. We will cover all costs to make it right.